We offer clients the benefit of our thorough knowledge of technology components, software tools, integration techniques, and multi-platform environments to create optimally integrated systems that support clients’ business and technology requirements.

SpaceCS assists clients from initial requirements definition, to architecture design, application selection and integration, and development and deployment.

SpaceCS’s expertise includes:

• Design and development of open standards based systems, using Java/J2EE and Microsoft .NET technologies
• Customization and integration of third-party software, including in-depth knowledge of leading application server technology
• Design and development of content management systems for corporate intranets and extranets
• Internationalization and localization of Web applications
• Web-enablement of legacy applications
• Porting applications to new operating systems

Maintenance:

SpaceCS offers maintenance and support services for a range of applications deployed in the enterprise, including:

• Proprietary company applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
• Corporate web sites, intranets and extranets
• Commercial software, such as an ERP or CRM system, that have been customized for an organization

Our application maintenance and support services encompass such activities as:

• Error tracking and debugging
• End user support
• Technical troubleshooting
• Application upgrades and enhancements
• Web content updates
• Quality assurance testing
• Documentation development and maintenance

SpaceCS can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service level needs, with a “shadow team” in each engagement available for rapid deployment.

Our range of service level models for technical support are designed to suit the varying needs of clients, including:

• Flexible pricing parameters (flat rate, per-incident, per seat)
• After-hours, select-hours, or 24x7 support services
• Technical support services by phone, email and/or fax

SpaceCS supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution. SpaceCS employs tools such as Team Track and our own Knowledge-Based Support System to track issues to resolution, ensuring effective knowledge capture and sharing of information. Our systems also give the client continual visibility into maintenance and support activities, and detailed metrics and reporting.